Customs & AQIs

Every international shipment entering or leaving Australia has to clear customs. Get the paperwork wrong, miss a tariff classification, or lodge a declaration late and your goods sit at the border while you pay storage fees and lose time. MACH1's licensed customs brokers handle the entire clearance process so your freight keeps moving.

We lodge import and export declarations, manage duty and tax obligations, handle tariff classification, and work directly with Australian Border Force and the Department of Agriculture to resolve any issues before they become costly holdups. Because we also manage the freight itself, there's no gap between your cargo arriving and clearance starting.

Import Clearance

We prepare and lodge all customs documentation for imported goods, including commercial invoices, packing lists, certificates of origin, permits and any other supporting documents required for your commodity type. Our brokers classify your goods under the correct tariff heading to make sure you're paying the right amount of duty and not overpaying.

Export Clearance

Australian exports require customs declarations too, and certain goods need export permits or are subject to sanctions and export controls. We handle the documentation and compliance checks so your outbound shipments aren't delayed at the port or airport.

Tariff Classification & Duty Management

Tariff codes determine how much duty you pay, and getting them wrong can mean overpaying for years or copping penalties for underpayment. Our brokers review your product range and classify each item correctly, and we can advise on concession orders, free trade agreements and duty drawback schemes that could reduce your costs.

AQIS & Biosecurity Coordination

Customs clearance and biosecurity clearance run in parallel for most imports. Because MACH1 handles both in-house, we coordinate the two processes together rather than handing off to a third party. Your goods move from biosecurity release straight into customs clearance without sitting in a queue waiting for another provider to pick up.

Compliance & Audits

Australian Border Force runs compliance audits on importers, and if your records aren't in order it can trigger penalties and increased scrutiny on future shipments. We maintain accurate records of every declaration we lodge on your behalf, and can assist with ABF audit responses and voluntary disclosures if historical issues come to light.

Why MACH1 for Customs Brokerage

Licensed and experienced brokers

Our customs team deals with Australian import and export regulations daily across a wide range of commodity types. Whether you're bringing in consumer goods, raw materials, machinery or food products, we've seen it before and know the requirements.

Integrated with your freight

Most customs brokers operate independently from the freight forwarder. At MACH1, your customs broker and your freight coordinator work in the same business. That means your broker knows when your shipment is arriving, has the documents ready to go, and can start the clearance process the moment your goods hit the port or airport.

One point of contact

Your dedicated account manager coordinates everything. You're not chasing separate updates from a freight company and a customs broker. One call, one person, one answer.

Cost savings you'd miss on your own

Free trade agreements, tariff concessions, duty drawback entitlements and temporary import provisions can significantly reduce your import costs. We review your supply chain for these opportunities and make sure you're taking advantage of every legitimate saving available.